Primary Health Care
Quality Assurance in the Jordan Primary Health Care System: Best Practices
Developed for the Ministry of Health in Jordan under the Primary Health Care Initiatives (PHCI) Project. Initiatives Inc., 2004.
This booklet presents examples of successful implementation of quality improvement strategies by health center staff at 10 primary health care centers across the Kingdom of Jordan. The descriptions illustrate how systematic problem identification and problem solving can assist health centers to strengthen management, service delivery, performance, and client satisfaction.
This publication has been selected by the World Health Organization (WHO) as a resource for its website and CD for health service managers, MAKER (Managers taking Action based on Knowledge and Effective use of resources to achieve Results). For further information, see the WHO Management for Health Services Delivery website.
(1299 KB)
Jordan: Building Quality in Primary Health Care
Developed for the Ministry of Health in Jordan under the Primary Health Care Initiatives (PHCI) Project by Donna Bjerregaard, Initiatives Inc., 2004.
This short report summarizes the process adopted by the Jordan Ministry of Health to improve the quality of and access to primary and reproductive health care in centers that serve as the initial contact for medical care. The importance of using data for documenting baseline performance and preparing action plans, monitoring processes, and creating an enabling structure for sustainability are all highlighted.
(3833 KB)
Performance Improvement Review (PIR): Resources & Tools for NGOs & CBOs
Developed for the Zambia Integrated Health Programme (ZIHP) by Initiatives Inc., 2004.
The Performance Improvement Review is a self-directed process for improving the effectiveness, sustainability and quality of NGO programs. Guidance and tools for conducting PIRs have been packaged as a CD-ROM to make the materials more accessible to users. The tools address six different program areas: family planning; growth monitoring and promotion; HIV/AIDS (home-based care, VCT, and peer education); malaria; safe motherhood; and water and sanitation, and are designed for use by Program Managers, Donors, District Health Management Teams, and Trainers.
(Available as interactive CD only.)
Standards of Care for Health Centers in Jordan
Developed for the Ministry of Health in Jordan under the Primary Health Care Initiatives (PHCI) Project. Initiatives Inc., 2002.
This six-volume set of standards of care for health centers provides essential and detailed guidance for effective service delivery. Each of the first five volumes addresses a distinct aspect of health center services: health center management, clinical case management, reproductive health, preventive care, and nursing care. The sixth volume offers a comprehensive set of performance checklists, which can be used to facilitate self-assessment and performance review. As a set, the Standards serve as a convenient reference, a guide for service delivery, and a tool to support performance improvement.
This series of documents has been selected by the World Health Organization (WHO) as a resource for its website and CD for health service managers, MAKER (Managers taking Action based on Knowledge and Effective use of resources to achieve Results). For further information, see the WHO Management for Health Services Delivery website.
- Volume 1: Health Center Management
(1422 KB)
- Volume 2: Clinical Case Management
(789 KB) - Volume 3: Reproductive Health
(1446 KB) - Volume 4: Preventive Services
(705 KB) - Volume 5: Nursing Care Services
(833 KB) - Volume 6: Performance Checklists
(782 KB)
Financial Management Course for District & Hospital Managers: Facilitator’s Guide (Zambia Integrated Health Package/Zambia Central Board of Health)
Developed for the Zambia Integrated Health Programme (ZIHP) by Jenny Huddart and Emily Moonze, Initiatives Inc., 2002.
Designed in response to numerous requests from hospital and district managers, this course was developed to build the financial management skills of health facility managers. The course was produced by Initiatives as part of the Zambia Integrated Health Programme and is based upon the roles and responsibilities of district and hospital managers in financial management.
(1441 KB)
Integrated Technical Guidelines for Frontline Healthworkers (2nd ed.)
Produced for the Central Board of Health in Zambia, with support from the USAID-funded Zambia Integrated Health Programme, Component 3 (ZIHP-Systems). Initiatives Inc. and ZIHP, July 2002.
The Integrated Technical Guidelines (ITGs) outline key interventions for each of the technical areas of the Basic Health Care Package (BHCP), as well as the minimum standards of performance expected at community, health post, and health centre levels. These guidelines are intended to enhance frontline healthworkers' knowledge about the most important health problems in Zambia, and cost-effective interventions to tackle these problems. Use of these guidelines should improve the ability of frontline health workers to promote health and prevent illness, including proper case management and referrals, and thereby contribute to the attainment of the ultimate goal of "Better Health for all Zambians."
(5635 KB)
Building for Health Care: A Guide for Planners and Architects of First and Second Level Facilities
For the World Bank Eastern and Southern Africa Human Development Group by Michael Hopkinson and Kees Kostermans, 1996.
Based on the Regional Workshop on Civil Works for Health Care Facilities held in May 1996, this book offers guidance for the physical planning for primary and secondary level health care facilities. The book is organized into ten chapters: introduction, project inception, project organization, project brief, project design, engineering, cost management during construction, planning of health equipment, commissioning, and project evaluation.
(18773 KB)